Privacy Policy

Legal notice

1. Introduction

At Narcisopet SLU, we are committed to ensuring the security of your personal data and complying with current data protection regulations, specifically the General Data Protection Regulation (GDPR) and the Spanish Organic Law 3/2018 on the Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD).
Additionally, as we are dedicated to the breeding, selection, and training of dogs, we also comply with Spanish and European legislation on animal welfare and the trade of animals.

This Privacy Policy aims to inform you about the type of personal data we collect, how we use it, how we protect it, and the rights you have over it.

2. Data Controller

The data controller for your personal data is:
Narcisopet SLU
Address: Ctra CM 4174 KM8, Miguelturra
Email: hola@narcisopet.com
Phone: +34 624 414 562

3. Personal Data Collected

We collect the following personal data when you interact with our website, especially when making purchases or registering:

Identification data: Name, surname, address, email, phone number (to meet fiscal and regulatory obligations).
Delivery data: Shipping address for the delivery of dogs or related products.
User profile data: Information collected when you create an account on our website (name, address, email, etc.).
Additional data: Information related to the type of dog you wish to acquire and, in some cases, documents related to adoption or purchase (e.g., housing suitability certificate or documents proving prior experience with pets).

4. Purpose of Data Processing

The data we collect is used for the following purposes:

Customer service: To resolve any doubts or issues related to the purchase of dogs or additional services (such as animal care advice).
Communication: To send you information about available dogs, promotions, and other related services, provided you have given your express consent.
Legal compliance: To ensure the dog sale process complies with legal regulations on animal traceability, animal protection, and applicable laws (e.g., Regulation (EU) 2016/429 on animal health).
Health control and animal welfare: To ensure that all dogs meet health and welfare standards throughout the sales process (from breeding to delivery to the buyer).

5. Legal Basis for Data Processing

The processing of your personal data is based on the following legal grounds:

Consent: When you give us permission to send you marketing communications or process your data for specific purposes (e.g., sending information about a dog you wish to purchase).
Performance of a contract: To process and manage the purchase of a dog and associated products.
Legal obligations: To comply with laws on animal trade, health control, and welfare.
Legitimate interests: To ensure website security and improve the quality of our services.

6. User Rights

You have the right to:

Access the personal data we hold about you.
Rectify inaccurate or incomplete data.
Delete your personal data when it is no longer needed for the purposes for which it was collected, except where legal obligations require us to retain it.
Restrict the processing of your data under certain circumstances.
Object to the processing of your data for reasons related to your particular situation.
Data portability, i.e., to receive your data in a structured, machine-readable format.
Withdraw consent at any time, without affecting the legality of processing based on prior consent.

You can exercise these rights by sending a request to hola@narcisopet.com or to our physical address. We will respond within the legally established timeframes.

7. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, as well as to meet legal and fiscal obligations. For dog purchase data, it will be retained for the duration of our contractual relationship and to comply with animal traceability regulations.

8. Data Security

We implement technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes using encryption protocols for payment transactions and measures to prevent unauthorized access to our database.

9. Use of Cookies

Our website uses cookies to improve your browsing experience. Cookies are small files stored on your device that allow us to remember your settings and preferences. Please refer to our Cookie Policy for more details on the cookies we use and how to manage them.

10. International Data Transfers

In some cases, we may transfer your personal data outside the European Economic Area (EEA) for the use of third-party services such as payment platforms or web analytics. In such cases, we ensure appropriate safeguards are in place to protect your personal data in compliance with applicable regulations.

11. Animal Rights Protection

As part of our responsibility in the dog trade, we ensure that all animals we offer comply with animal welfare regulations. This includes:

Ensuring that dogs come from registered breeders or shelters and meet all health and welfare requirements.
Providing buyers with essential care information, including health, socialization, and integration guidance.
Verifying the suitability of buyers, by requesting documents proving that they can provide an appropriate home for the dog (e.g., in some jurisdictions, a “suitability certificate” is required).

12. Changes to the Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Any changes will be published on this page, and if relevant, we will notify you prominently.

13. Contact

If you have any questions about this policy, the processing of your personal data, or wish to exercise any of your rights, please contact us through the following means:

Email: hola@narcisopet.com
Phone: +34 624 414 562
Address: Ctra CM 4174 KM8, Miguelturra